Policies

: If you already have an account with any Surya Inc. brand (Surya, Global Views or Mitchell Gold + Bob Williams) use your existing login to place an order.If you do not have an account create one here.
: Please contact our Customer Service team at 1-888-456-3040 or send an email to wecare@mgbw.com or contact your sales rep.
: To review your web orders, simply log in to your account online and review the My Orders section of your account portal. If a courier service other than Fed Ex was used, it may not be possible at this time to track shipping.
: Sales tax is calculated using the shipping destination. Amounts and conditions are specific to state guidelines.
: We offer secure payment through major credit cards. Log-in online to review invoices/pay outstanding balances.
: PREMIUM IN-HOME DELIVERY: Our larger items are delivered by premium in-home delivery, which is a white glove service.

The service includes:

Items will be taken to the room of your choice.

Light assembly will be completed where needed.

Trash will be removed as the delivery service leaves.

Prior to delivery, prepare your home by doing the following:

Move existing furniture to make space for your beautiful new items.

Clear a path, moving any furniture, rug or artwork that’s in the way.

Due to liability, delivery service providers cannot move any existing furniture within the residence, nor are they permitted to move and/or set-up any electrical wiring or equipment.

All items not shipped by premium in-home delivery are shipped by PARCEL DELIVERY service to your doorstep.
: International Shipping: We require a third party account number to ship internationally and outside of the contiguous United States. Any charges billed to Surya will be charged back to the customer.. If you have questions, please contact: Phone: 1-888-456-3040
: Shipping rates are calculated based on the type of item(s) ordered.
: Premium In-Home Delivery: We make every attempt to ship your in-home delivery items together. However, due to the nature of many of the made-to-order products, this is not always possible.

Parcel Delivery: These items are shipped as soon as they are available and may arrive separately.
: Custom upholstery orders cannot be returned or cancelled. You may cancel an order of a stocked item prior to shipment; after the merchandise ships, however, the order cannot be cancelled.

Stocked merchandise can be cancelled or returned for a restocking fee of 25%, loss of delivery fee, and pick up fee, if applicable, and the return shipping will be the responsibility of the purchaser. Please check with us prior to placing your order to learn if a restocking fee will apply.

All returns must be received in original condition and made within 21 days from delivery.

Upon receipt of the return and item inspection, refund determination will be based on the item purchase price only. Any taxes charged will be refunded in accordance with state laws. Shipping charges are nonrefundable.
: Product measurements are included with each item on our website. Our furniture measurements are determined by the widest and tallest points of each piece. Due to the handcrafted nature of our upholstery, there may be small variances in the piece you receive. Be sure to consider the measurements of the piece relative to the size and scale of your room.

Handmade upholstery involves the contributions of many skilled individuals, who manually cut, sew, and upholster each upholstered product. Given the unavoidable variations in the materials selected and the nature of human craftsmanship, there will be minimal, but measurable, differences in the actual measurements of each upholstered product created for you from those stated on our website. In other words, the stated dimensions and other specifications included on our website for each individual product are our standard measurements, and each handmade piece will vary slightly from those standard measurements. We also round the upholstered product measurements included on our website up to the nearest one inch (1”).
: Product imagery is representative. Subtle variations may occur as a natural result of handcrafted, bench-made construction and are part of the character of each piece. Appearance may also vary due to differences in monitor and screen settings. We recommend ordering swatches before making a final selection.
: Our products are constructed for durability and longevity so that they stand the test of time. Correct care for your pieces will ensure they last for many years to come. Please review our Care and Cleaning guide for specific information here.
: Our custom furniture program allows each piece to be tailored to the needs of your project, balancing form, comfort, and function.

Use your own fabric or leather when the project calls for something beyond our 300+ fabrics and leathers.

Adjust overall dimensions, seat depth, and arm height to refine scale and proportion.

Select bench or multi-cushion seating, back and lumbar pillows, and fill options to personalize comfort.

Specify base and leg finishes, welt, nailhead trim, fringe, and contrast inside/outside details to complete the piece.
: We offer customer's own material (COM) and customer's own leather (COL) options for all our upholstered designs.
PLEASE NOTE: We are not able to offer custom slipcovers at this time.

Placing a COM Order
STEP 1: Select the furniture piece you’d like to customize. On the product detail page, expand the Fabric list under Custom Styles to view available COM options.
STEP 2: Under Customer’s Own Material, choose one of the following: Fabric UTB, Fabric RR, or Leather LTH. This selection notifies our team that you will be supplying your own material.
STEP 3: Complete your customization, add the item to your cart, and check out as usual. A Customer Care representative will contact you with the next steps for submitting your material.
: Customers can order swatches and sample sets to experience each material firsthand and make confident design decisions. The first 10 swatches are complimentary. Click here to explore our swatches here.
: General Limited Product Warranty
Surya Inc offers a limited product warranty covering manufacturing defects in materials and workmanship. Claims may be made up to one year from the original invoice date, unless a different warranty period is specifically stated for the applicable product or component below. In the unlikely event that you receive a defective product, please contact Surya Inc promptly.
This warranty applies to the original purchaser and is not transferable. Original proof of purchase may be required to validate a warranty claim.

General Warranty Exclusions

Damage resulting from misuse, abuse, negligence, accidents, or use for a purpose for which the product was not designed.

Damage resulting from improper assembly, installation, modification, alteration, repair, cleaning, maintenance, or storage.

Normal wear and tear or changes in appearance that naturally occur through ordinary use.

Damage caused by chemicals, liquids, excessive heat, moisture, sunlight, or other environmental conditions outside intended use.

Variations inherent to natural or handmade materials.

Floor samples, clearance, “AS IS,” or products with known defects disclosed at purchase.

Commercial and Hospitality Use
Unless otherwise expressly approved in writing by Surya Inc, this warranty applies to normal residential use only. Products used in commercial, hospitality, contract, institutional, rental, or other non-residential environments are not covered. Products intended for commercial or hospitality use must be requested and evaluated for applicable commercial standards before being placed into service. Damage, premature wear, failure, or defects resulting from unauthorized commercial or hospitality use are not covered. Satya approval needed.

Warranty Remedy
For a covered manufacturing defect, Surya Inc may, at its discretion, repair the product, replace the affected product or component, or provide another appropriate remedy. Replacement products or components may be comparable rather than identical when the original is unavailable.
: Surya Inc offers a limited one-year warranty for its rug collections against manufacturing defects in materials and workmanship. If a manufacturing defect is identified upon receipt or develops under normal residential use and care during the warranty period, Surya Inc may repair or replace the affected rug at its option.

Normal Rug Characteristics

Natural fibers and dyes may produce variations in color, texture, and appearance.

Temporary natural odors, particularly in natural-fiber rugs, are normal and are not manufacturing defects.

Initial shedding is normal for many rug constructions and should diminish with routine use and maintenance.

Slight dimensional variations, particularly in handmade rugs, are inherent to their construction and are not defects when within acceptable manufacturing tolerances.

Roll marks, seam peaking, sprouting, minor pulls, isolated tuft loss, matting, crushing, highlighting, shading, watermarking/pooling, and similar construction/use characteristics are not manufacturing defects.

Sunlight, humidity, heat, moisture, chemicals, chlorine, and other environmental conditions may affect color or texture.

Pet-related damage, including chewing, scratching, stains, and accidents, is not covered.

Improper cleaning, maintenance, handling, or storage is not covered.

Rug Care and Maintenance
Surya Inc recommends rotating rugs periodically to promote even wear and minimize uneven fading; using an appropriate rug pad to improve performance, reduce movement, and help prevent premature wear; and following recommended vacuuming and cleaning methods for the applicable construction. Improper cleaning or maintenance may void applicable warranty coverage.
: Furniture warranty coverage is based on the applicable component and is intended for normal residential use and care.

Upholstered Furniture: Frames and Springs
Woven webbing, sinuous springs, and solid seat constructions are warranted against defects in materials and workmanship for the lifetime of the product under normal residential use.

Upholstered Furniture: Fabrics and Leathers
Original fabrics and leathers are warranted for one year against defects in materials or workmanship and unusual wear resulting from normal residential use and care. COM/COL, normal wear, fading, shrinkage, stretching, and pilling are excluded.

Upholstered Furniture: Cushion Cores
Cushion cores are warranted against manufacturing defects and premature collapse for three years from the original purchase date under normal residential use. Normal softening and conforming of foam and lining materials is not a defect.

Upholstered Furniture: Mechanisms
Sleeper, swivel, rocker, and recliner mechanisms and related metal components are warranted against defects for three years from the original purchase date under normal residential use.

Case Goods / Tables / Storage
Dressers and chests of drawers are the only furniture products intended for clothing storage. Cabinets, sideboards, bookshelves, consoles, and other furniture are not intended for clothing storage unless specifically identified for that use. Surya Inc is not responsible for injury, damage, or loss resulting from use of furniture for a purpose for which it was not designed, including use of non-designated furniture for clothing storage.

Replacement Slipcovers
Replacement Slipcovers For A Discontinued Product can possibly be ordered. Please contact customer service or your sales rep.
If you do not have your warranty card, unzip your slipcover and take a photograph of the numbered white tag on your cushion insert. You may choose your current fabric or select an alternate from our extensive range. Replacement slipcover orders may take up to 8 weeks.
Replacement Parts for Furniture Replacements are available—depending on the length of time that you have owned the piece. Replacement poly cores and some case goods offer replacement parts.
: Surya Inc offers a limited one-year warranty against manufacturing defects in materials and workmanship for lighting products, unless a different warranty period is specifically stated. Lighting must be installed, operated, and maintained according to applicable instructions and intended-use requirements.

Fixture Construction and Finish
Structural components, finishes, and factory-supplied components are covered against manufacturing defects. Normal finish variation, aging, and environmental patina are not defects.

Portable Lighting Components
Factory-supplied cords, plugs, in-line switches, touch dimmers, harps, finials, and adapters are covered against manufacturing defects.

Cordless and Rechargeable Lighting
Fixture, battery, charging components, and factory-supplied electrical components are covered against manufacturing defects for the applicable warranty period. Normal reduction in battery capacity, runtime, or charge retention from ordinary battery aging and use is not a manufacturing defect.

Integrated LED
Integrated LED systems and factory-supplied components are covered against manufacturing defects. Normal lumen depreciation and minor color shift over time are not defects. Compatibility with all third-party dimmers, smart controls, switches, or home-automation systems is not guaranteed unless specifically identified as compatible.

Glass, Shades, Globes and Decorative Components
These components are covered against manufacturing defects. For discontinued or unavailable components, Surya Inc may provide a comparable component or other appropriate remedies. Exact matches in finish, color, glass characteristics, or decorative details cannot always be guaranteed.

Natural Lighting Materials
Alabaster, marble, travertine, ceramic, handmade glass, rattan, and natural-fiber shades may vary naturally in veining, translucency, color, texture, pattern, shape, and finish. Such variation is not a manufacturing defect.

Installation and Structural Requirements
Hardwired fixtures must be installed by a qualified professional. Junction boxes, mounting surfaces, hardware, and structural support must be suitable for the fixture, particularly larger chandeliers and other heavy fixtures.

Shipping Damage, Missing Parts and Installation
Shipping damage, concealed damage, shortages, incorrect items, and missing components are separate from manufacturing warranty claims and must be reported promptly and, where applicable, before installation.

Lighting Exclusions
Improper installation, wiring, voltage, modification, repair, incompatible third-party controls, use outside the fixture’s intended rating/environment, normal battery aging, lumen depreciation, minor LED color shift, inadequate structural support, and normal variation in natural materials are excluded.

Outdoor Lighting Cross-Reference
Outdoor lighting is governed by the Outdoor Product provisions in Section 6, which is the primary source for outdoor lighting coverage and exclusions.
: Surya Inc offers a limited one-year warranty against manufacturing defects in materials and workmanship for accessories under normal residential use and care.

Ceramic, Porcelain and Earthenware
Normal variations in glaze, color, texture, shape, and finish are inherent. Damage from impact, misuse, thermal shock, improper cleaning, or unsuitable chemicals is not covered.

Glass Accessories
Variations in clarity, color, thickness, bubbles, texture, and handmade characteristics are not defects. Breakage, chips, scratches, and impact damage are excluded.

Stone, Marble, Travertine and Concrete
Natural veining, pitting, mineral deposits, color variation, translucency, and texture are inherent. Staining, etching, scratching, impact damage, thermal shock, and chemical damage are excluded.

Metal Accessories
Variations in finish, texture, color, and patina are inherent. Oxidation, moisture exposure, improper cleaning, and chemical damage are excluded.

Wood and Natural Materials
Variations in color, texture, weave, and pattern are inherent. Normal wear, fading, staining, stretching, pilling, and improper care damage are excluded.

Textiles and Natural Fibers
Alabaster, marble, travertine, ceramic, handmade glass, rattan, and natural-fiber shades may vary naturally in veining, translucency, color, texture, pattern, shape, and finish. Such variation is not a manufacturing defect.

Food-Grade and Barware Products
Products identified for food or beverage use must be used and maintained according to product-specific care instructions. Damage from improper use, cleaning, temperature exposure, chemicals, or misuse is not covered. Items that are food safe will have the “Food Safe” tag on the website.
: Surya Inc offers a limited one-year warranty against manufacturing defects in materials and workmanship for outdoor products, including outdoor furniture, unless a different warranty period is specifically stated.

Outdoor Furniture
Frames, structural components, materials, cushions, fabrics, finishes, and hardware are covered against manufacturing defects during the applicable warranty period. Normal weathering, fading, oxidation, patina, surface changes, and ordinary outdoor wear are not defects.

Outdoor Fabrics and Cushions
Covered against manufacturing defects. Normal fading, mildew or staining from environmental exposure, moisture retention, improper storage, and ordinary weathering are excluded.

Outdoor Materials and Finishes
Outdoor Materials and Finishes Sunlight, moisture, humidity, temperature changes, salt air, and other environmental conditions may change color, texture, finish, and appearance. These changes are generally normal weathering.

Outdoor Lighting
Only lighting products specifically designated by Surya Inc as outdoor-rated, damp-rated, or wet-rated are intended for use in those environments. Indoor-rated fixtures used outdoors or in damp or wet environments are not covered for corrosion, electrical failure, finish breakdown, or other damage caused by moisture exposure.
For approved outdoor lighting products, this warranty does not cover:
corrosion, rust, or finish degradation caused by coastal environments, salt air, chlorine, fertilizers, or other environmental contaminants

water intrusion caused by improper installation, improper sealing, or use outside intended rating

damage resulting from storm events, flooding, lightning, freezing temperatures, or other acts of nature.

If a covered defect occurs, Surya Inc will repair, replace, or provide alternate remedy at its discretion.

Outdoor Use and Storage
Products should be used, covered, stored, and maintained according to care instructions and intended outdoor ratings. Damage from improper storage, flooding, severe weather, standing water, or failure to follow care instructions is not covered.
: Warranty claims should include proof of purchase, product information, a description of the issue, photographs, and other documentation reasonably requested by Surya Inc.
Shipping damage, shortages, concealed damage, incorrect products, and missing components should be reported promptly and before installation whenever the issue can reasonably be identified through inspection. These issues may be handled under separate shipping or service procedures rather than the manufacturing-defect warranty.
For covered replacement parts, Surya Inc will make reasonable efforts to provide the original component when available. For discontinued or unavailable components, including glass, shades, globes, finials, hardware, or other decorative parts, Surya Inc may provide a comparable component or another appropriate remedy. Exact matches in color, finish, material, glass characteristics, or other decorative details cannot always be guaranteed.

Inspection and Documentation
Surya Inc may request photographs, documentation, product inspection, or other information reasonably necessary to determine whether the claimed condition is covered.